At Zygrade Game, we are committed to providing our players with a great gaming experience. In order to do this, we have to know our players well so that we can provide them with engaging and rewarding experiences. We heavily employ cutting-edge technology, artificial intelligence and machine learning to understand player behavior. When we understand player behavior, it helps us play a role in engaging players and focusing on their wellbeing. The well-being of our players is of the utmost importance to us. In this effort, we are not only having systems in place to help us understand if our players are playing responsibly, they also help us correct player behavior.

To do this, we provided them with a survey to help us and players assess their current situation. Based on their responses to the survey, we take several actions. We lower their gaming limits by directing them to talk to a consultant (accredited by iGaming Academy UK) and helping them realize that online gaming is nothing more than a form of entertainment and should be used purely for leisure and entertainment with no other purpose, and finally, we offer them provide resources to enable them to play games more responsibly, such as introducing them to Game Prudence (www.gameprudence.com), where they can learn about play responsibly, connect with training professionals in full anonymity, and learn to play responsibly the way to play the game.

• Only players 18+ years old can play on Zygrade Game.

• Players can set their Daily & Monthly Add Cash Limit. Once set, these limits cannot be changed for 24 hours.

• Players can take a break from playing Zygrade Game using the 'Self-Exclusion' option.

• Players can read our ‘Responsible Gaming Guide’ to learn more about responsible gaming practices.

• Our gameplay has no bots and works on random number generator (RNG) system, ensuring fair play in every game played on our table.

Following are some of the best practices to help you play responsibly:

• Playing Zygrade Game in moderation is for fun.

• Set aside an entertainment budget to play Zygrade Game.

• While playing Zygrade Game, do not try to recover your losses.

• Zygrade Game should not be played to escape problems or to make money.

• Keep track of time and monitor the amount of money you spend while playing Zygrade Game.

• Balance the time you spend on playing Zygrade Game online with other leisure activities.

• Use the 'Add Cash limit' option to control the amount you spend. For more information, please visit our 'Add Cash Limits' page.

Do you spend more money and time playing Zygrade Game than you expected?

• Do you try to win back your losses?

• Do you miss important things in life such as family time, work, leisure activities, appointments to play Zygrade Game?

• Do you think about Zygrade Game all day?

• Do you have arguments with friends or family about playing Zygrade Game?

• Do you lie or steal to get money to play Zygrade Game?

• Do you have debts or struggled financially to play Rummy?

• Has Rummy negatively affected your professional life?

*If you can relate to any of the signs above, consider taking the self-assessment

Here's a quick test for you to assess if you need an external support to guide you towards Responsible Gaming. This test is designed by trained psychiatrists who have years of experience in addressing gaming-related addictions. Rest assured, this test will be completely anonymous, confidential, and will only take a few minutes of your time. Test address:Self-Assessment Test

• The Rummy Federation Online (https://www.egf.org.in/) is a non-profit association established under the Societies Registration Act to guide and support Rummy Online for India Players everywhere provide sustainable and healthy entertainment

• Game Prudence (https://www.gameprudence.com/) is an independent organization that aims to help players who play games on skill game sites incorporate responsible gaming habits into their lifestyles.

If you suspect that you are facing any of the above issues and therefore not playing Rummy responsibly, or if you know someone who is facing similar issues, please seek help immediately. You can get help by registering your request with Game Prudence.

With Self-Exclusion, players can temporarily restrict themselves from online gaming.

• During your Self-Exclusion period, you will not be able to add cash, play games or login to Zygrade Game.

• Once confirmed, the request for ‘Self-Exclusion’ is irreversible.

For any promotion or account related queries, you can contact us at: contact@rummydurak.com

You can delete your account.

• Once you request to delete any of your personal information, we may not be able to continue providing our services to you. Consequently, any rewards/benefits you have accumulated or may accrue in the future, including prepaid registration fees for any future tournaments/competitions, will immediately be forfeited.

• Within 10 working days from the day you submit the data deletion request or confirm it, once necessary checks and data processing are completed, any withdrawable balance in your account (excluding gifted benefits) and your deposit wallet will be refunded to your registered bank account.

• Please note that this process is irreversible. We will delete your account within 7 working days after receiving your data deletion request. Once your account is deleted, you will immediately be logged out of your account and won't be able to access the game again.

We request you to reconsider your decision to delete your account. However, if you still wish to delete your account, please submit your request by clicking the icon below:

For any promotion or account related queries, you can contact us at: contact@rummydurak.com